Last updated · 13 May 2026
Within 14 days of paying, email refunds@tixpredict.com from the address on your account, ask for a refund, and we'll process it. No survey, no clawbacks, no "are you sure?" flow.
We don't issue refunds for "changed my mind" once you're past the 14-day window. If something is actually broken on our end (say the scanner has been showing stale data for a long stretch, or a feature you paid for isn't working), we will refund. Email us and explain what's up. We'd rather refund a frustrated user than have them grind their teeth for the rest of the period.
We can also pro-rate a refund partway through a year when the right thing to do is split the difference. We'll tell you the maths before we run it.
If you don't want a refund, you don't need to email us at all. Open the Stripe billing portal from your account and click cancel. The plan stays active until the end of the period you've already paid for, then drops to Free.
Nothing on this page affects the rights you have as a consumer under UK law. The Consumer Rights Act 2015 gives you a right to a fix, replacement or refund if a digital service isn't of satisfactory quality, isn't fit for purpose, or doesn't match what we said it'd do. If you live in the EU you have equivalent rights under your country's consumer law.
If we've refused a refund and you think we're wrong, write to hello@tixpredict.com and we'll have a fresh pair of eyes look at it. If that still doesn't resolve it, the small claims track of the County Court is open to you and we'll deal with that on its merits. We don't require binding pre-dispute arbitration.